Privacy Policy
At Vibe 365, your privacy is not just a priority — it’s a promise. This Privacy Policy explains how we handle your personal information when you interact with us through our website, mobile app, or any other channel.
1. Information We Collect
When you browse our website, place an order, or create an account, we collect various types of information to serve you better. This includes your name, email address, phone number, and shipping or billing address. If you create an account, we also store your login credentials. For payment purposes, we use secure third-party gateways and do not store your card or banking details on our servers. We also collect details related to your order history, saved preferences, and wishlist items to enhance your shopping experience. Additionally, we gather device and browser data, including IP address, location, and usage behavior, to optimize performance. If you subscribe to our newsletters or promotional messages, we store your marketing preferences accordingly.
2. How We Use Your Information
Your information is used primarily to fulfill your orders and deliver the products to your doorstep. We also use it to send you important order updates, confirmations, and customer support responses. With your permission, we may use your data to send newsletters, exclusive offers, or personalized product recommendations. The data helps us improve our website, analyze user behavior, and ensure security across all our services. Everything we do with your information is focused on providing you with a smooth, secure, and satisfying shopping experience.
3. How We Share Your Information
We do not sell or rent your personal information to any third parties. However, we may share necessary data with our trusted service providers, such as courier companies for order delivery, payment gateway partners for transaction processing, and email or SMS services to send updates. We also share data with analytical tools to track and improve user interaction on our website. In the case of a legal obligation or investigation, we may provide relevant data to government or legal authorities if required.
4. Use of Cookies
We use cookies to enhance your browsing experience. These small data files help us remember your login information, shopping cart, and preferences across sessions. Cookies also allow us to understand how you interact with our website so we can offer better navigation, relevant recommendations, and personalized offers. You can choose to disable cookies at any time through your browser settings, although this may affect your user experience.
5. Your Rights
As our valued customer, you have full control over your personal information. You can access or modify your details at any time by logging into your account. If you no longer wish to receive marketing communications, you can unsubscribe via the link in our emails or contact us directly. You also have the right to request the deletion of your personal data, subject to certain legal or transactional limitations. To exercise any of your rights, please email us at customercare@vibe365.in.
6. Data Security
We implement advanced security measures to ensure your data is protected at every stage. All transactions on our platform are encrypted using Secure Socket Layer (SSL) technology. We work with PCI-compliant payment gateways, and your sensitive data is never stored on our servers. Access to customer information is restricted and handled only by authorized personnel under strict confidentiality.
7. Children’s Privacy
Our services are intended for users who are 13 years of age or older. We do not knowingly collect or store any personal information from children under the age of 13. If we become aware that we have unintentionally collected data from a minor, we will take immediate steps to delete such information from our records.
8. Contact Us
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, feel free to reach out to us. You can email us at customercare@vibe365.in.